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Puzzle Replacement Pieces

Having experienced the loss of a puzzle piece I know how frustrating it can be to have put in the time and then, one piece to go, its not there.  In my case, someone hide it so they could put in the final piece.  I wish they had been home when I needed it, would have saved me time and frustration in searching.  Sometime, its not a puzzle hider, the piece for some reason is just not there.  When you have tried all to find it, there is some information from puzzle makers on what to do.

EDUCA:  To request a lost piece, you should fill out the form you'll find on our website, Consumer Care Lost Pieces - Request. If you're unsure about the data you need to file your request, follow the instructions on the puzzle box which details how to find the piece's coordinates (A/B) and the puzzle's registration number.

It is important that you follow these instructions precisely and that you provide all the data requested. Otherwise, we may not be able to process your request or you may receive the incorrect piece.

This replacement service is limited to a maximum of 16 pieces per puzzle. Delivery of your piece normally takes between 4 to 6 weeks. At this time, this service is provided free of charge.

EUROGRAPHICS: Phone: 514-939-0310  Canada  Email:  Their warrenty form is available at,aspx


RAVENSBURGER:  It's frustrating when missing pieces ruin the fun. We would like to help! Please fill out this form with your information, the name of the Ravensburger product, the item number, and a brief description of your issue. Please understand that we cannot send complete game boards, complete color sets, or complete game contents. Unfortunately, we also cannot replace accessories that are no longer in stock.  You can access their form at

SunsOut: They usually replace pieces from their Shaped puzzles while their rectangular puzzles will most likely be replaced with a new puzzle.  Contact information:  Phone: 800-400-895


WHITE MOUNTAIN PUZZLES   Here are the instructions for piece replacement.  Send your request to White Mountain Puzzles P.O. Box 818, Jackson, NH 03846.  Include in the envelope the UPC barcode cut from the box.  The title of the puzzle.  Your name and phone number.  Include a description of the problem such as missing piece or damaged.  If you have damage also include a photo of the damage.  The do not replace individual pieces but they will attempt to replace the puzzle from the same die cut.
  Phone 1-800-548-8009 Ext 19.  Email